“I felt very confident that AK would do their utmost best to achieve a most favourable outcome, which they did. Staff were pleasant and professional”

Comment: “On very few occasions phone calls were not returned immediately (same day) or if the case handler was unavailable there was a slight delay in communication (this comment is just because I am choosing to fill the space) so perhaps quicker response to communication. When it was deemed essential that things moved forward in the required timeframe, Aston Knight were very good at following up. Most of the staff were pleasant and professional. Towards the end in particular I felt very confident that AK would do their utmost best to achieve a most favourable outcome, which they did. It wasn’t always clear what the advice meant but became evident towards the end. Many thanks for a great outcome”.

Feedback: Very Good.

Satisfied: Yes.

Recommended: Yes.

Nzinga (Coulsdon)

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