Complaints Policy

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then please inform us immediately, so that we can do our best to resolve the problem for you.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure. Making a complaint will not affect how we handle
your case.

What to do if we cannot resolve your complaint

If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 10am to 4pm
Minicom: 0300 555 1777
Relay UK: 18001 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO BOX 6167, Slough, SL1 0EH

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be
for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a
disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.